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STAR WARS™: Commander

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Android - Troubleshooting Steps

posted on 2017/04/17


If you're running into issues playing an app on your Android device, please try the steps below:
  1. Force close the app
  2. Restart your device
  3. Clear the app's cache
  4. Update the app
  5. Update your device software
  6. Check your internet connection
  7. Check how much free space is left on your device 
Visit the official Android site for additional support.

Force close the app and any apps running in the background

  1. Tap the "Recent Apps" button (looks like two overlapping rectangles) on your device to bring up any apps that are currently running.
  2. Swipe to the left to close them.
  3. To force stop an app from here, tap and hold, then select "App Info"
  4. Tap "Force Stop"
You can also:
  1. Hold down the "Home" screen button until all of your apps appear.
  2. Swipe to the left or right to close the open app.
NoteIf you have an older device these steps may be slightly different. Try clicking "Settings," then "Applications" to see your running apps.

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Restart your device

  1. Hold down the power button (usually found on the right-hand side of the device)
  2. Select "Power Off," then "Turn Off"
  3. Wait 30-45 seconds, then hold down the power button until the device logo appears

Clear the app's cache

  1. Go to "Settings"
  2. Tap "Application Manager"
  3. Scroll until you find the app.
  4. Tap "Clear Cache,"  but do NOT tap the button to Clear Data

Update the app

  1. Open the "Google Play" app
  2. Tap the three bar icon in the upper left-hand corner
  3. Go to "My Apps"
  4. Select an individual app, or tap "Update All"

Update your device software

  1. Tap "Settings"
  2. Select "About device"
  3. Tap Software Update

Check your internet connection

Ensure that you are connected to the internet and have a steady Wi-Fi connection.

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Check how much free space is left on your device

  1. Go to "Settings"
  2. Tap "Storage"
  3. Check "Available Space"
To ensure the best performance, your device should have at least 1GB of free space. 

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