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Windows 8 – Troubleshooting Steps

posted on 2017/07/07


Windows 8 Phone

  1. Force close the app
  2. Restart your device
  3. Update the app
  4. Update your device software
  5. Check your internet connection
  6. **Sync the app to OneDrive or Facebook
  7. Check how much free space is left on your device

Windows 8 Tablet/PC

  1. Force close the app
  2. Restart your device
  3. Update the app
  4. Update your device software
  5. Check your internet connection
  6. **Sync the app to OneDrive or Facebook
  7. Check how much free space is left on your device

Visit the official Microsoft site for additional Windows 8 support.
 

Windows 8 Phone
 

1. Force close the app and any apps running in the background

1. Hold the back button on the phone.
2. All open apps will appear onscreen.
3. Press the X or swipe up/down to force close the app
.

2. Restart your device

1. Hold the power button.
2. The slide down to power off screen will be displayed. Slide it to the bottom of the screen to power off the device. Slide the screen up to keep the device on.
3. Hold the power button for several seconds to turn device back on.

3. Update app

1. Tap on Store.
2. Select the ... button.
3. Go to Settings and look for Check for updates
.
4. A pop-up stating "We’re checking for app updates..." will appear. Tap Ok to close it.
a. If the Update Apps Automatically setting is set to OFF, the system will look for updates and download them.
b. Past updates will appear on the History page, along with the version of the app on your device.

4. Update your device software

1. Go to Settings.
2. Scroll down until you find phone update.
3. Tap on check for updates.

5. Check your internet connection

Ensure that you are connected to the internet and have a steady Wi-Fi connection.

6. Sync the app to OneDrive or Facebook

If available, save your progress by syncing the app with OneDrive or Facebook. Confirm that the sync was successful by logging into the app on a different device. If it works, uninstall, then reinstall the app on your original device.

**NOTE: This step is not guaranteed to resolve the issue, so please proceed with caution. We cannot guarantee that syncing your progress using OneDrive or Facebook will be successful, or that won't lose your progress if you choose to uninstall the app.

7. Check how much free space is left on your device

1. Go to Settings.
2. Tap on storage sense.
3. Free space and total space will be displayed
.

Windows 8 Tablet/PC

1. Force close the app and any apps running in the background

1. Swipe or click from the left.
2. All open apps will appear on the left-hand side of the screen.
3. Drag app to the center of the screen, then drag it to the bottom of the screen.
4. The app icon will flip over, which means the app is closed.

2. Restart your device

1. Swipe or click from the right side of the screen.
2. Select Power.
3. Choose Shut down to power off device.
4. Hold the power button until the Surface logo appears to turn device back on.

3. Update the app

1. Select Store.
2. Swipe or click from the right side of the screen.
3. Tap Settings.
4. Choose App updates.
5. Tap Check for updates (make sure you are connected to the internet)
.

4. Update your device software

1. Swipe up from the bottom of the screen, or use the search function to find PC Settings.
2. Select PC settings.

3. Click Update and recovery
4. Select Windows Update, then Check now (make sure you are connected to the internet)
.

5. Check your internet connection

Ensure that you are connected to the internet and have a steady Wi-Fi connection.

6. Sync the app to OneDrive or Facebook

If available, save your progress by syncing the app with OneDrive or Facebook. Confirm that the sync was successful by logging into the app on a different device. If it works, uninstall, then reinstall the app on your original device.

**NOTE: This step is not guaranteed to resolve the issue, so please proceed with caution. We cannot guarantee that syncing your progress using OneDrive or Facebook will be successful, or that won't lose your progress if you choose to uninstall the app.

7. Check how much free space is left on your device

1. Select PC Settings.
2. Tap PC and devices.
3. Choose Disc space
.

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