Disney Chat

End Chat

Disney Junior Play

  • Android
  • iOS

Why are my purchased Play Packs?

posted on 2017/07/11

If Play Packs you've purchased are no longer available, follow these steps:

1. Open Disney Junior Play and tap on Store
Image of the main menu with the Store button circled

2. Complete a simple math question to prove that you're an adult
Image of the Adult quiz screen

3. Tap Restore Purchases
 Image of the Store with the Restore Purchases button circled

If your Play Packs are still not available, ensure you're signed into your device with the Apple ID or Google account that made the purchase.
iOS users
Open Settings, then tap on iCloud. If the Apple ID in the iCloud section is not the one that made purchases in Disney Junior Play, sign out and login with the correct ID.
Image of the iCloud tab in the Settings

Android users
Open the Play Store, and tap the Settings icon (3 horizontal bars) in the upper left. Tap on Account. If you have multiple accounts listed, select the one that made purchases on Disney Junior Play.
Image of the Play Store Account area

Was this article helpful?

Still looking for the right answer?

Contact Us