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Technical Troubleshooting – Disney Digital Books

posted on 2017/10/13

iOS Troubleshooting

Visit the official Apple site for additional support.


1. Force close the app and any apps running in the background:
1. Double-click the Home button.
2. Swipe left or right to view running apps.

Close Apps

3. Swipe up to close an app.


2. Restart your device:

1. Hold down the Sleep/Wake button at the top corner of the device for a few seconds.
2. Move the slider on the screen to the right to turn off the device.
3. Once the device is completely powered down, turn it back on. Hold down the Sleep/Wake button again until the Apple icon appears on the screen.
4. When the device has restarted, try launching the app again.
iPhone image - sleep/wake button


3. Update the app:
1. Tap the App Store icon on your device.

Click the App Store Icon

2. Select Updates at the bottom of the screen.

Click Updates


4. Update your device software:
1. From the Home menu, tap Settings.
2. Select General.

Select General tab

3. Tap Software Update. Your device will check for updates

Tap Software Update


5. Check your internet connection:

Ensure that you are connected to the internet and have a steady Wi-Fi connection.



6. Check how much free space is left on your device:

1. From the Home menu, tap Settings.
2. Tap General in the left column.
3. Select About

Select General tab, then About

4. Check Available to see how much free space is left

Tap Available
To ensure the best performance, your device should have at least 1GB of free space. 

Android Troubleshooting

Click here for Android troubleshooting tips.


If there is no sound when you launch an app, it's possible that your iPad is muted. To turn on the sound, follow the steps below:
1. Check the Mute toggle on the right side of the iPad, just above the volume rocker. If you see the color orange, it's muted. If this toggle is set as your screen lock, follow the next instructions to access the software mute.

Open the Control Center by swiping up from the bottom of your device. The volume slider is on the left.

Image of the volume slider in the Control Center on an iPad

Note: Some apps will have sound even when your iPad is muted.



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